FAQ

General Questions

Q: What services do you offer?
A: We offer custom cake decorating services, including wedding cakes, birthday cakes, special occasion cakes, and cupcakes. We also provide cake decorating classes and custom Desserts.

Q: How can I place an order?
A: You can place an order through our website by filling out the Inquiry form, or you can email us klutchfood.@gmail.com . For Large custom orders, we recommend booking a consultation.

Q: How far in advance should I place my order?
A: We recommend placing your order at least two weeks in advance for custom cakes. For weddings and large events, a minimum of three months is ideal.

Custom Orders

Q: Can you create a cake based on a picture I provide?
A: Yes, we can create a cake inspired by a picture. However, please note that exact replicas may not always be possible due to design complexity and material limitations.

Q: Do you offer vegan, gluten-free, or other special dietary options?
A: Yes, we offer vegan, gluten-free, and other dietary-specific options. Please mention your requirements when placing your order.

Pricing and Payment

Q: How are your cakes priced?
A: Our cakes are priced based on size, complexity, and ingredients used. Custom designs and special dietary requests may incur additional charges.

Q: What forms of payment do you accept?
A: We accept major credit cards through our invoice system. Payment details will be provided upon order confirmation.

Delivery and Pickup

Q: Do you offer delivery?
A: Yes, we offer delivery within a specified 30 mile radius from snellville. Delivery charges apply based on distance.

Q: Can I pick up my cake instead?
A: Yes, you can choose to pick up your cake from our Home Based Cottage food law bakery. We will provide a pickup time when your order is ready.

Summer Cake FAQ

Q: Can I leave my cake out during an outdoor summer event?
A: We recommend keeping the cake in a shaded, cool area and bringing it out just before serving. Prolonged exposure to heat can affect the cake’s stability and taste.

Q: What types of cakes are best for summer?
A: Fondant-covered cakes or cakes with buttercream made from a higher ratio of shortening are more heat-resistant. Avoid using whipped cream or delicate chocolate decorations.

Q: How do I transport my cake safely in hot weather?
A: Use an air-conditioned vehicle and an insulated cooler if possible. Avoid leaving the cake in a hot car and handle it gently to prevent damage.

Q: Can I add fresh fruit to my cake in summer?
A: Yes, but it’s best to add fresh fruit shortly before serving to keep it fresh and prevent it from affecting the cake’s texture.

Q: What should I do if my cake starts to melt?
A: Place the cake in a cool area or refrigerator as soon as possible. If you encounter any issues, contact us for assistance.

Cancellation and Refunds

Q: What is your cancellation policy?
A: Cancellations made at least one week in advance will receive a full refund. Cancellations made within one week of the delivery/pickup date may incur a cancellation fee.

Q: What if I'm not satisfied with my order?
A: If you are not satisfied with your order, please contact us immediately. We strive to resolve any issues promptly and to your satisfaction.

Lead Time

  • Small Custom Cakes (single or two tiers): Require a minimum of 2 weeks' notice.

  • Large Custom Cakes (three tiers or more): Require a minimum of 4 weeks' notice.

Custom Cake Pricing

  • Pricing: Each cake is priced individually based on size, complexity, and special requirements. The smallest custom cake order starts at $160+ for a single-tier, 6-inch cake.

Price Guide

  • Standard Single Tier Cakes: Typically consist of 5 layers and are approximately 6 inches high. Serving size is roughly 1x1x6 inches. Custom layers and heights are available upon request.

Booking and Cancellation

Deposits

  • Non-refundable Deposits: Required to secure your date. The remaining payment is due 12-24 working days before delivery or collection. Bookings are confirmed once the deposit is paid.

Cancellation Policy

  • Refunds: Cancellations must be made at least 10 working days prior to delivery for a refund.

  • No Refunds: For cancellations made within 10 working days of delivery.

  • Note: This policy does not apply to items available in our online shop. Please review the refund and cancellation policy for online shop items.

Pick Up or Delivery

  • Small Cakes and Dessert Orders: Recommended for pick-up from our Grafton shop.

  • Large Custom Cakes: Delivery and setup fees apply based on distance. Generally delivered on the event day. Large tiered cakes should ideally be delivered due to their complexity and delicacy.

Storage

  • Cakes and Desserts: Store in the refrigerator and bring to room temperature 30 minutes before serving. Serve dessert bites directly from the fridge.

Allergy and Dietary Requirements

  • Customizations: Some cakes and desserts can be customized to meet dietary requirements. Please contact us directly. Note that we are not allergy specialists, and our products may contain traces of allergens.